Shipping policy
Where we ship
We ship to the United States, Canada, the United Kingdom and Australia.
We do not currently ship anywhere else. If you are outside those countries and would like us to, email us and tell us where you are. We are expanding based on demand rather than guesswork.
What shipping costs
Shipping is free on every order until the New Year, to every country we ship to. There is no minimum spend, no threshold to reach, and no express upgrade being held back from you at checkout.
Any customs duties or import taxes charged on entry to Canada, the United Kingdom or Australia are set by that country's authorities, are the recipient's responsibility, and are not included in the price you pay us.
How long processing takes
Orders are processed within one to three working days. Orders placed at a weekend or on a public holiday begin processing on the next working day.
How long delivery takes
Most US orders arrive within 6 to 9 days of you placing them. Your estimated delivery dates are shown on every product page, right under the price.
A small number of orders take a little longer than that. We would rather say so than quote a best case and let you find out.
We quote in plain days rather than working days, so the number means what it says.
Delivery to Canada, the United Kingdom and Australia can take a few days longer. If a specific product ships faster than the rest, its product page will say so.
Tracking your order
You will receive a tracking link by email as soon as your parcel is dispatched.
Tracking often takes 24 to 48 hours to begin showing movement, and can appear to sit still for a few days in transit. This is normal and does not mean anything has gone wrong.
If you have not received a tracking email within four working days of ordering, check your spam folder first, then email us.
Orders containing more than one item
If you order more than one product they may be dispatched separately and arrive on different days. You will receive separate tracking for each parcel, and you are not charged anything extra for this.
If your order has not arrived
If more than 21 days have passed since you placed your order, email hello@vesprebuds.com with your order number.
We will chase it with the carrier. If it cannot be located, we will send a replacement or refund you in full. You will not be asked to wait indefinitely or to claim from the carrier yourself.
Wrong or incomplete addresses
Please check your address carefully at checkout, including apartment and unit numbers. Most delivery problems start here.
If you spot a mistake, email us immediately. If the order has not shipped we will correct it at no cost. If it has already shipped we cannot change it in transit.
If a parcel is returned to sender because of an incorrect address, we will contact you to arrange redelivery. We will cover the cost of the first redelivery.
Lost or damaged in transit
If your parcel arrives damaged, email us with your order number and a photo of the packaging and the product. If it is confirmed lost, tell us and we will act on it.
In both cases we will replace the item or refund you in full, whichever you prefer. We do not ask customers to pursue carriers on our behalf.
Delivery addresses we cannot ship to
We cannot currently deliver to PO boxes in all locations, or to freight forwarding addresses. If your order cannot be delivered for this reason we will contact you and refund you in full.
Questions about a delivery
Email hello@vesprebuds.com. We reply within one working day.
Last updated: 1 October 2026