Shipping policy

Where we ship

We ship within the United States and Canada.

We do not currently ship anywhere else. If you are outside those two countries and would like us to, email us and tell us where you are. We are expanding based on demand rather than guesswork.

What shipping costs

Shipping is free on every order. There is no minimum spend, no threshold to reach, and no express upgrade being held back from you at checkout.

Canadian orders also ship free. Any customs duties or import taxes charged on entry to Canada are set by the Canadian authorities, are the recipient's responsibility, and are not included in the price you pay us.

How long processing takes

Orders are processed within one to three working days. Orders placed at a weekend or on a public holiday begin processing on the next working day.

How long delivery takes

Orders typically arrive within five to twelve working days after dispatch. Delivery to Canada can take a few days longer.

We want to be straightforward about why that is a range rather than a date. Our products ship from supplier warehouses, and some of those warehouses are outside the United States. That keeps the price where it is, and it means we would rather quote a realistic window than a flattering one we cannot hold to.

If a specific product ships faster than the rest, its product page will say so.

Tracking your order

You will receive a tracking link by email as soon as your parcel leaves the warehouse.

Tracking often takes 24 to 48 hours to begin showing movement, and can appear to sit still for a few days in transit. This is normal for international shipping and does not mean anything has gone wrong.

If you have not received a tracking email within four working days of ordering, check your spam folder first, then email us.

Orders containing more than one item

If you order more than one product they may ship separately from different warehouses and arrive on different days. You will receive separate tracking for each parcel, and you are not charged anything extra for this.

If your order has not arrived

If more than fifteen working days have passed since dispatch, email hello@vesprebuds.com with your order number.

We will chase it with the carrier. If it cannot be located, we will send a replacement or refund you in full. You will not be asked to wait indefinitely or to claim from the carrier yourself.

Wrong or incomplete addresses

Please check your address carefully at checkout, including apartment and unit numbers. Most delivery problems start here.

If you spot a mistake, email us immediately. If the order has not shipped we will correct it at no cost. If it has already shipped we cannot change it in transit.

If a parcel is returned to sender because of an incorrect address, we will contact you to arrange redelivery. We will cover the cost of the first redelivery.

Lost or damaged in transit

If your parcel arrives damaged, email us with your order number and a photo of the packaging and the product. If it is confirmed lost, tell us and we will act on it.

In both cases we will replace the item or refund you in full, whichever you prefer. We do not ask customers to pursue carriers on our behalf.

Delivery addresses we cannot ship to

We cannot currently deliver to PO boxes in all locations, or to freight forwarding addresses. If your order cannot be delivered for this reason we will contact you and refund you in full.

Questions about a delivery

Email hello@vesprebuds.com with your order number. We reply within one working day, Monday to Friday.

Last updated: 15 August 2026