Refund policy
The 30 night guarantee
Sleep with them for up to 30 nights. If they are not right for you, email us and we will refund you in full.
The 30 nights run from the day your order is delivered, not the day you placed it. You do not need to give a reason. You do not need to return them unused, and you do not need the original packaging.
Ears are different. A shape that disappears for one person presses uncomfortably for another, and there is no way to know which you are without sleeping in them. That is the entire reason this guarantee exists, and why we made it long enough to actually test.
Nothing is excluded on hygiene grounds
Many sellers refuse returns on earplugs the moment they have been worn, on hygiene grounds. We do not, and we think that policy is a way of avoiding refunds rather than a genuine concern.
You cannot judge an earplug without wearing it overnight, so a used pair is fully covered by this guarantee. Returned products are not resold.
How to start a return
Email hello@vesprebuds.com with your order number. One line is enough. You do not need to explain yourself, fill in a form, or request a return authorisation number.
We reply within one working day with the return address and simple instructions on what to include.
When your refund is issued
We issue your refund once your parcel is on its way back to us, not once it arrives. You send us the tracking number or proof of postage, and we refund from that point.
Most sellers wait for the parcel to land and inspect it first, which can add two weeks. We would rather carry that risk than make you wait for money that is already yours.
Refunds go back to the payment method you used. Once we issue it, banks typically take five to ten working days to post it to your account. That part is outside our control.
What we refund
- The full price you paid for the product. Not a partial refund, not store credit.
- Shipping. Shipping was free on your order, so there is nothing separate to refund.
- Return postage is your responsibility for a change of mind. It is usually a small amount for something this size. If the item arrived damaged, faulty or wrong, we cover it.
We do not charge a restocking fee, a handling fee, or an administration fee. Ever.
Damaged, faulty or wrong items
Email us within 14 days of delivery with your order number and a photo showing the problem. We will replace the item or refund you in full, whichever you prefer, and we cover any return postage you have paid.
In most cases you will not need to send the original back. If we do need it returned, we will tell you and we will pay for it.
This sits alongside your statutory rights, which are not affected by anything in this policy.
Cancelling before your order ships
Email us as soon as you can with your order number. If your order has not yet been dispatched we will cancel it and refund you in full, usually the same working day.
If it has already shipped we cannot recall it, but the 30 night guarantee still applies from the day it arrives, so nothing is lost.
Exchanges
If you would like a different colour or a different shape, email us and we will help.
The simplest route is usually a refund on your original order and a new order for the one you want, which gets the right product to you faster than waiting for a return to arrive first. We will not leave you out of pocket while that happens.
Late or missing refunds
If you have not seen your refund after ten working days from us issuing it, check your bank account again, then contact your card provider, as posting times vary between banks.
If it still has not appeared, email us with your order number and we will send you the refund confirmation and chase it from our side.
Orders that never arrive
If your parcel does not arrive at all, this is covered by our shipping policy rather than this one, and you are entitled to a full refund or a replacement. Email us with your order number.
How to contact us
Email hello@vesprebuds.com. A person reads every message and replies within one working day.
Last updated: 21 August 2026